Posted by on Sep 28, 2018 in Our Blog



September 28, 2018Vietnam Airlines is delighted to announce it has received a new Global 4-Star certification from APEX, the Airline Passenger Experience Association. It is the airline industry’s first rating program based solely on verified and certified passenger feedback.

The APEX Official Airline Ratings™ are created based on passenger feedback gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organising app. More than one million flights were rated by passengers across nearly 500 airlines globally between 1 July 2017 and 30 June 2018. Including Vietnam Airlines, only 23 airlines in total achieved the prestigious 4-Star status, in addition to other leading providers such as KLM Royal Dutch Airlines, Air France, British Airways, United Airlines.


Pictured (l-r): Vietnam Airlines representatives receive 4-star Official Airline Rating from Joe Leader – APEX CEO; Vietnam Airlines Business Class in-flight service

Passengers rated their overall flight experience from one to five stars and were given the opportunity to provide anonymous ratings in subcategories: seat comfort, cabin service, food and beverage, entertainment etc.

Highlights from the Vietnam Airlines inflight experience can be seen across various service aspects. For example, passengers enjoyed innovative luxurious upgrades such as the new Business-class full flat seats on the modern wide-body aircrafts Boeing B787-9 Dreamliner and Airbus A350-900 XWB. Other service improvements included the carrier’s recent expansion of its inflight entertainment system-passengers can enjoy over 100 latest movies from around the world in different languages, 200 TV channels and a huge music collection.

In its quest for excellence, Vietnam Airlines is continuing to improve all elements of its in-flight offering. In dining, the collaboration with renowned Australian-Vietnamese Chef Luke Nguyen and his refresh of the Business-class menu, to reflect the cuisine and vibrant culture of Vietnam, will come into force in early 2019 as well as the introduction of a new delicious menu of Signature cocktails.

In terms of product enhancements, new pyjamas, blankets and bed linen will be introduced on Business-class on long-haul routes to the UK, France, Germany, Australia, Russia as well as duty-free inflight shopping.

Joe Leader, APEX CEO, said: “We are extremely proud of the results of our passenger driven Official Airline Ratings program with TripIt. Of nearly 500 airlines rated worldwide, less than 9per cent were rated by their passengers at the highest Five Star Airline level and only the next 14 per cent reached the prestigious Four-Star Airline tier.”

The APEX certification comes after Vietnam Airlines recently received the prestigious 4-Star rating for a third consecutive year by Skytrax, another leading airline and airport rating organization.


– ENDS –

About Vietnam Airlines:

Vietnam Airlines is the flag carrier of Vietnam and the major carrier in the Mekong sub-region, operating 90 routes to 21 domestic and 29 international destinations with an average of 400 flights per day.

Vietnam Airlines is a member of SkyTeam Alliance- the global airline alliance with 20 members providing access to an extensive global network with 16,609 daily flights to 1074 destinations in 177 countries. Becoming a member of SkyTeam reaffirmed Vietnam Airlines’ new position on the global aviation map as a strategic partner of the alliance in Southeast Asia region. In 2015, Vietnam Airlines became the first airline in the world to successfully operate both the Boeing 787-9 Dreamliner and Airbus A350-900 XWB next-generation aircraft at the same time.

During 20 years of development at a two-digit annual growth rate, Vietnam Airlines has lead Vietnam’s aviation market – one of the fastest-growing domestic markets in the world. Positioning itself as a modern carrier with an internationally recognised brand characterised by Vietnamese traditional culture, Vietnam Airlines is striving to become a major airline in Asia.

About APEX

The Airline Passenger Experience Association (APEX) is the only non-profit membership trade organization comprised of the world’s leading airlines, industry suppliers, major media groups and related aviation industry leaders dedicated to elevating the passenger experience for more than 80% of global passengers, while driving industry initiatives and desired regulations.

The association offers members a wide range of opportunities to excel in the airline passenger experience industry by keeping them current with the latest industry news, trends and developments and by helping them develop relationships with clients and colleagues from around the world.

Vietnam Airlines® – Reach further.

For further press information and high-res images please contact:

Kate Faulkner (, Kerry Skinner ( or Nat Frogley (

Bacall Associates, 63 Catherine Place, London, SW1E 6DY Tel: +44 (0) 20 7630 2880 Web:

Leave a Reply